Last Updated: January 25, 2026
Henkel Solutions (“we,” “our,” or “us”) operates the Pam ma me platform. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as placing an order.
- Measurement Data: Your body measurements that you provide to create custom-fitted clothing. This is sensitive data we treat with the utmost care.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase an order. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Process your orders and payments.
- Share necessary information (like measurements and shipping details) with the tailors you select to fulfill your orders.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Increase the efficiency and operation of the Site.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- To Tailors and Vendors: We will share your order details, measurements, and shipping information with the tailor you have commissioned to create your garment.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Data Retention and Account Deletion
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. You have the right to request the deletion of your account and personal data at any time.
- To request account deletion, please navigate to the ‘Profile’ section in the app, select ‘Edit Profile’, and choose ‘Delete Account’.
- Alternatively, you may contact us at privacy@henkelsolutions.com with the subject line ‘Account Deletion Request’.
- Upon deletion, your personal information will be removed from our active databases. However, we may retain certain data for legal obligations, dispute resolution, and enforcing our agreements.
6. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: privacy@henkelsolutions.com